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Access Self Storage Increases Speed to First Follow Up and Audits Employee Performance with CallPotential

"It’s a competitive business. People want answers and we want to make sure that we’re top-of-mind. CallPotential seemed to have that product that fit."

Access Self Storage owns and operates over 21 facilities throughout New Jersey and the New York Metro area. Michele Cavaliere, Vice President, was looking to systemize their follow-up process when she found CallPotential’s Lead Manager as her perfect solution. By implementing Lead Manager, Michele boosted the lead-to-rental process with time-saving, automated follow-up.

“It’s a competitive business. People want answers and we want to make sure that we’re top-of-mind. CallPotential seemed to have that product that fit.”

Lead Manager is a complete lead management solution that simplifies the sales cycle and increases close ratios with automated lead follow-up. Through omni-channel communication, prospects are promptly contacted and employees are saved hours from tedious follow-up calls and emails. Automated phone, text, and email communication is customizable by frequency and tone to give managers the opportunity to make the most of their leads.

“We’ve seen a marked improvement. Obviously the more you pay attention to the metrics, the more you can share that with the employees.” 

Increasing lead conversion is simple with CallPotential tools. Detailed lead reporting offers improved staff accountability and guaranteed follow-up, giving managers peace-of-mind that their facility is making the most of every opportunity. 

“We’re ahead of last year and there’s lots of competitors who are not. CallPotential is one of the products that has helped us do that.”

Our technology works behind-the-scenes to help facilities individually optimize their pipelines and get ahead of competition. Thanks to Lead Manager’s immediate prospect follow-up, Access Self Storage stays top-of-mind leading to higher conversion rates.

“It’s wonderful to have the CallPotential staff to give me a straight answer.”

Our programs easily integrate with existing software, adding value without additional infrastructure. Training modules and an on-call support staff are always available to enhance your management software experience from start to finish.

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