Contact Center

Answer More Calls

DIY Call Center allows managers to maximize the success of every call by utilizing their best salespeople and avoiding missed calls— all without adding labor or infrastructure.

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Collection Manager

Automate Collections

Collection Manager transforms receivables from dead-end dialing for dollars to a multi-channel collection machine. Facilities can reach customers on their terms and receive payment with or without assistance from employees. A recorded audit trail is created for each contact for easy evaluation.

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Lead Manager

Convert More Leads

Lead Manager is a total lead management solution to help site managers increase their close ratios and simplify the sales cycle. Prospects are seamlessly followed up with phone, mobile text and email communication, accelerating the lead-to-rental process.

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Performance Manager

Increased Employee Performance

Performance Manager is a systematic tool to evaluate employee performance and simplify coaching. Increased insight of day-to-day operations allows managers to improve low performing employees by replicating the success of top employees. Managers can test scripts and easily select specific calls for evaluation.

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Lower Marketing Spend

Marketing Analytics automatically identifies unproductive ads to help you maximize the effectiveness of your ad budget. With true cost-per-call, cost-per-lead and cost-per-sale metrics, managers are empowered with the vital data needed to make effective decisions and reduce ad cost by 30-45%

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Own Your Ops

StorQuest Self Storage Increases Call Conversion Rate by More Than 66% by Integrating Calls, Lead Capture and Follow Up into their Management Software with CallPotential

StorQuest Self Storage is based out of Santa Monica, California and has over 283 established locations across 23 states in the U.S. Mara Paredes, Director of Operations, relies on CallPotential for hands-off, measurable lead tracking and quality control. Prior to… Read more »

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Compass Self Storage Increases Auto-pay Sign-Ups by 25% Using CallPotential’s Collection Manager

Ed Hainrihar is the vice president of operations for Compass Self Storage which is based out of Cleveland, Ohio and has 90 facilities established throughout the United States. They first learned of CallPotential while seeking new call center options, but… Read more »

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Snapbox Self Storage Builds Internal Call Center with CallPotential Contact Center Software

Phil O’Hara oversees operations for an active call center operated by SnapBox Self Storage out of New Jersey. The call center is responsible for fielding inquiries originating from 29 different facilities. They recognized early on that the most integral part… Read more »

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Spaces Self Storage Experiences 40% Bad Debt Reduction Year-over-Year with CallPotential Collection Manager

Spaces Self Storage, located in downtown Toronto, partnered with CallPotential after seeing the success of a competitor that integrated the Lead Manager and Collection Manager into their software. Director of Operations Peter Obradovich determined CallPotential was their ideal solution for… Read more »

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Easily Integrates with 3rd Party Connections

Domico Software
Self Storage Manager
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