![Performance Manager](https://www.callpotential.com/wp-content/uploads/2019/11/CP_Product__Performance_White.png)
Performance Manager
Performance Manager offers visibility on employee and facility performance, providing valuable insights and training opportunities on call scripts, leads, and more. Invest in your teams’ talent through real-time coaching and issue management, encouraging individuals and stores to reach higher.
![](https://www.callpotential.com/wp-content/uploads/2022/09/Retention.png)
Our Performance Manager customers report they:
![Star Team Icon](https://www.callpotential.com/wp-content/uploads/2020/03/TeamPerformance.png)
Increase store team performance
![Coaching Icon](https://www.callpotential.com/wp-content/uploads/2020/03/OnlineCoaching.png)
Streamline training with real-time coaching
![Scripts Icon](https://www.callpotential.com/wp-content/uploads/2020/03/Script.png)
Optimize call success with custom scripts
![Award Employee Icon](https://www.callpotential.com/wp-content/uploads/2020/03/TopEmployee.png)
Replicate top employee success
![Star Customer Icon](https://www.callpotential.com/wp-content/uploads/2020/03/CustomerExp.png)
Improve customer experience
![Monitor Performance](https://www.callpotential.com/wp-content/uploads/2020/05/Monitor-Performance.png)
Monitor Performance
![Monitor Performance](https://www.callpotential.com/wp-content/uploads/2020/05/Monitor-Performance.png)
![Monitor Performance](https://www.callpotential.com/wp-content/uploads/2020/05/Monitor-Performance.png)
![Monitor Performance](https://www.callpotential.com/wp-content/uploads/2020/05/Monitor-Performance.png)
- Access employee metrics from anywhere
- Compare success between locations and employees
- Audit any inbound or outbound call by type and employee
Optimize Success
![Optimize Success](https://www.callpotential.com/wp-content/uploads/2020/05/Optimize-Success.png)
![Optimize Success](https://www.callpotential.com/wp-content/uploads/2020/05/Optimize-Success.png)
![Optimize Success](https://www.callpotential.com/wp-content/uploads/2020/05/Optimize-Success.png)
- Test script effectiveness against performance analytics
- Categorize calls types for easy insights
- Evaluate live calls regarding collections, leads, and more
![Optimize Success](https://www.callpotential.com/wp-content/uploads/2020/05/Optimize-Success.png)
![Optimize Success](https://www.callpotential.com/wp-content/uploads/2020/05/Optimize-Success.png)
![Optimize Success](https://www.callpotential.com/wp-content/uploads/2020/05/Optimize-Success.png)
![Bolster Employees](https://www.callpotential.com/wp-content/uploads/2020/05/Bolster-Employees.png)
![Bolster Employees](https://www.callpotential.com/wp-content/uploads/2020/05/Bolster-Employees.png)
![Bolster Employees](https://www.callpotential.com/wp-content/uploads/2020/05/Bolster-Employees.png)
Bolster Employees
![Bolster Employees](https://www.callpotential.com/wp-content/uploads/2020/05/Bolster-Employees.png)
![Bolster Employees](https://www.callpotential.com/wp-content/uploads/2020/05/Bolster-Employees.png)
![Bolster Employees](https://www.callpotential.com/wp-content/uploads/2020/05/Bolster-Employees.png)
- Customizable grading sheets for peer and manager evaluation
- Gamify improvement with “Call of Fame” Club
- Evaluate calls with non-lead identification and correct call dispositioning
Target Training
![Target Training](https://www.callpotential.com/wp-content/uploads/2020/05/Target-Training.png)
![Target Training](https://www.callpotential.com/wp-content/uploads/2020/05/Target-Training.png)
![Target Training](https://www.callpotential.com/wp-content/uploads/2020/05/Target-Training.png)
- Monitor real-time employee performance to quickly address issues
- Introduce low performers to top employee methods to get back on track
- Offer instant virtual coaching and feedback
![Target Training](https://www.callpotential.com/wp-content/uploads/2020/05/Target-Training.png)
![Target Training](https://www.callpotential.com/wp-content/uploads/2020/05/Target-Training.png)
![Target Training](https://www.callpotential.com/wp-content/uploads/2020/05/Target-Training.png)