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Performance Manager

Performance Manager offers visibility on employee and facility performance, providing valuable insights and training opportunities on call scripts, leads, and more. Invest in your teams’ talent through real-time coaching and issue management, encouraging individuals and stores to reach higher.

Our Performance Manager customers report they:

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Increase store team performance

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Streamline training with real-time coaching

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Optimize call success with custom scripts

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Replicate top employee success

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Improve customer experience

Monitor Performance

Monitor Performance

Monitor Performance
  • Access employee metrics from anywhere
  • Compare success between locations and employees
  • Audit any inbound or outbound call by type and employee

Optimize Success

Optimize Success
  • Test script effectiveness against performance analytics
  • Categorize calls types for easy insights
  • Evaluate live calls regarding collections, leads, and more
Optimize Success
Bolster Employees

Bolster Employees

Bolster Employees
  • Customizable grading sheets for peer and manager evaluation
  • Gamify improvement with “Call of Fame” Club
  • Evaluate calls with non-lead identification and correct call dispositioning

Target Training

Target Training
  • Monitor real-time employee performance to quickly address issues
  • Introduce low performers to top employee methods to get back on track
  • Offer instant virtual coaching and feedback
Target Training

Own Your Ops

Cherie

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Compass Self Storage Increases Auto-pay Sign-Ups by 25% Using CallPotential’s Collection Manager

Compass Self Storage Increases Autopay Sign Ups by 25% Using CallPotential’s Collection Manager  Ed Hainrihar is the vice president of operations for Compass Self Storage which is based out of Cleveland, Ohio and has 90 facilities established throughout the United… Read more »

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Snapbox Self Storage Builds Internal Call Center with CallPotential Contact Center Software

SnapBox Self Storage Turns to CallPotential to Provide an Easy Call Center Software Solution with Contact Center Phil O’Hara oversees operations for an active call center operated by SnapBox Self Storage out of New Jersey. The call center is responsible… Read more »

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Lead Manager

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Collection Manager

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Marketing Manager

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Self Storage Call Center Software

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As part of the CallPotential suite, Collections Manager was designed for the storage industry, for operators by operators.

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