Performance Manager
Performance Manager offers visibility on employee and facility performance, providing valuable insights and training opportunities on call scripts, leads, and more. Invest in your teams’ talent through real-time coaching and issue management, encouraging individuals and stores to reach higher.
Our Performance Manager customers report they:
Increase store team performance
Streamline training with real-time coaching
Optimize call success with custom scripts
Replicate top employee success
Improve customer experience
Monitor Performance
- Access employee metrics from anywhere
- Compare success between locations and employees
- Audit any inbound or outbound call by type and employee
Optimize Success
- Test script effectiveness against performance analytics
- Categorize calls types for easy insights
- Evaluate live calls regarding collections, leads, and more
Bolster Employees
- Customizable grading sheets for peer and manager evaluation
- Gamify improvement with “Call of Fame” Club
- Evaluate calls with non-lead identification and correct call dispositioning
Target Training
- Monitor real-time employee performance to quickly address issues
- Introduce low performers to top employee methods to get back on track
- Offer instant virtual coaching and feedback
