
Performance Manager
Performance Manager offers visibility on employee and facility performance, providing valuable insights and training opportunities on call scripts, leads, and more. Invest in your teams’ talent through real-time coaching and issue management, encouraging individuals and stores to reach higher.
Our Performance Manager customers report they:



Increase store team performance



Streamline training with real-time coaching



Optimize call success with custom scripts



Replicate top employee success



Improve customer experience




Monitor Performance




- Access employee metrics from anywhere
- Compare success between locations and employees
- Audit any inbound or outbound call by type and employee
Optimize Success




- Test script effectiveness against performance analytics
- Categorize calls types for easy insights
- Evaluate live calls regarding collections, leads, and more








Bolster Employees




- Customizable grading sheets for peer and manager evaluation
- Gamify improvement with “Call of Fame” Club
- Evaluate calls with non-lead identification and correct call dispositioning
Target Training




- Monitor real-time employee performance to quickly address issues
- Introduce low performers to top employee methods to get back on track
- Offer instant virtual coaching and feedback



