Performance Manager
Performance Manager offers visibility on employee and facility performance, providing valuable insights and training opportunities on call scripts, leads, and more. Invest in your teams’ talent through real-time coaching and issue management, encouraging individuals and stores to reach higher.
Our Performance Manager customers report they:
Increase store team performance
Streamline training with real-time coaching
Optimize call success with custom scripts
Replicate top employee success
Improve customer experience
Monitor Performance
- Access employee metrics from anywhere
- Compare success between locations and employees
- Audit any inbound or outbound call by type and employee
Optimize Success
- Test script effectiveness against performance analytics
- Categorize calls types for easy insights
- Evaluate live calls regarding collections, leads, and more
Bolster Employees
- Customizable grading sheets for peer and manager evaluation
- Gamify improvement with “Call of Fame” Club
- Evaluate calls with non-lead identification and correct call dispositioning
Target Training
- Monitor real-time employee performance to quickly address issues
- Introduce low performers to top employee methods to get back on track
- Offer instant virtual coaching and feedback
Own Your Ops
Urban Self Storage Transforms their Operations using CallPotential
It’s long been said that “The only thing constant is change.” In the age of rapidly-evolving technology, adopting new processes is important to staying competitive and accelerating success. Urban Self Storage has embraced change across their 70-location business in Washington,… Read more »
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