Performance Manager is a systematic tool to evaluate employee performance and simplify coaching. Increased insight of day-to-day operations allows managers to improve low performing employees by replicating the success of top employees. Managers can test scripts and easily select specific calls for evaluation.
- Record and evaluate every inbound and outbound call.
- Every call is easily linked to a custom lead or customer card.
- Encourage healthy competition with a “Call of Fame Club”.
Never Miss a Call
Every inbound and outbound call is monitored and tracked based on the type of call. With each call linked to a custom lead or customer card, managers can access employee performance from anywhere in the world.
Automatically Monitor Interactions
Real-world interaction monitoring allows supervisors to test scripts for effectiveness. With all calls clearly categorized, managers can select which calls to evaluate, without listening to hours of recordings.
Check out what our clients have to say below!
Optimize Employee Training
Real-time analytics allow for same-day coaching. Improve low performers by replicating what is done by top employees and encouraging healthy competition.
What Our Customers Say About Performance Manager
Operators use call recordings to grade performance and identify training opportunities. Peer to peer grading increases engagement and leads to positive reward opportunities.
