Contact Center
Completely control your call flow with Contact Center. Contact Center is a sophisticated communication technology with custom routing tools that automatically channel your inbound and outbound conversations, helping your team maximize their time, every time. Whether it’s tenants calling about payments or prospects looking for pricing, Contact Center ensures only your biggest opportunities are on the line.
Our Contact Center customers report they:
Control Their Call Flow
Increase Conversion Rates
Elevate the Customer Experience
Automatically Route Calls Based on Tenant or Lead Status
Have Complete Visibility into Call Center Operations
Customize Scripts
- Create fool-proof scripts for different locations and steps in the rental journey
- Deliver exceptional customer service, with scripts designed for tenants, prospects, and more
- Minimize caller frustration using a fully customizable queue to allow you to divide agents between skills, language, or customer need
Seamless Integration
- Merge technology with existing phone systems and properties
- Enjoy quick launch with no need for additional hiring or hardware
- Connect via phone or computer with 100% cloud-based software
Route Calls
- Connect every call to the ideal specialist instantly with smart routing tools
- Minimize caller frustration by correctly routing them to either sales or a pay by phone IVR
- Make every call a closer, regardless of topic
Intuitive Interface
- Connect callers with existing tenant records or create new leads with a bidirectional integration with your property management software
- Utilize easy-to-use screens within a single program for maximum efficiency
- Easy ramp up during high demand
Own Your Ops
Urban Self Storage Transforms their Operations using CallPotential
It’s long been said that “The only thing constant is change.” In the age of rapidly-evolving technology, adopting new processes is important to staying competitive and accelerating success. Urban Self Storage has embraced change across their 70-location business in Washington,… Read more »
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