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Contact Center

Completely control your call flow with Contact Center. Contact Center is a sophisticated communication technology with custom routing tools that automatically channel your inbound and outbound conversations, helping your team maximize their time, every time. Whether it’s tenants calling about payments or prospects looking for pricing, Contact Center ensures only your biggest opportunities are on the line.

Our Contact Center customers report they:

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Control Their Call Flow

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Increase Conversion Rates

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Elevate the Customer Experience

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Automatically Route Calls Based on Tenant or Lead Status

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Have Complete Visibility into Call Center Operations

Customize Scripts

Customize Scripts

Customize Scripts
  • Create fool-proof scripts for different locations and steps in the rental journey
  • Deliver exceptional customer service, with scripts designed for tenants, prospects, and more
  • Minimize caller frustration using a fully customizable queue to allow you to divide agents between skills, language, or customer need

Seamless Integration

Seamless Integration
  • Merge technology with existing phone systems and properties
  • Enjoy quick launch with no need for additional hiring or hardware
  • Connect via phone or computer with 100% cloud-based software
Seamless Integration
Route Calls

Route Calls

Route Calls
  • Connect every call to the ideal specialist instantly with smart routing tools
  • Minimize caller frustration by correctly routing them to either sales or a pay by phone IVR
  • Make every call a closer, regardless of topic

Intuitive Interface

Intuitive Interface
  • Connect callers with existing tenant records or create new leads with a bidirectional integration with your property management software
  • Utilize easy-to-use screens within a single program for maximum efficiency
  • Easy ramp up during high demand
Intuitive Interface

Own Your Ops

StorQuest Self Storage Increases Call Conversion Rate by More Than 66% by Integrating Calls, Lead Capture and Follow Up into their Management Software with CallPotential

StorQuest Self Storage is based out of Santa Monica, California and has over 160 established locations across the United States. Mara Paredes, Director of Operations, relies on CallPotential for hands-off, measurable lead tracking and quality control. Prior to integrating Lead… Read more »

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Compass Self Storage Increases Auto-pay Sign-Ups by 25% Using CallPotential’s Collection Manager

Compass Self Storage Increases Autopay Sign Ups by 25% Using CallPotential’s Collection Manager  Ed Hainrihar is the vice president of operations for Compass Self Storage which is based out of Cleveland, Ohio and has 90 facilities established throughout the United… Read more »

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Snapbox Self Storage Builds Internal Call Center with CallPotential Contact Center Software

SnapBox Self Storage Turns to CallPotential to Provide an Easy Call Center Software Solution with Contact Center Phil O’Hara oversees operations for an active call center operated by SnapBox Self Storage out of New Jersey. The call center is responsible… Read more »

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Spaces Self Storage Experiences 40% Bad Debt Reduction Year-over-Year with CallPotential Collection Manager

Spaces Self Storage, located in downtown Toronto, partnered with CallPotential after seeing the success of a competitor that integrated the Lead Manager and Collection Manager into their software. Director of Operations Peter Obradovich determined CallPotential was their ideal solution for… Read more »

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Lead Manager

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Collection Manager

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Marketing Manager

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Performance Manager

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As part of the CallPotential suite, Collections Manager was designed for the storage industry, for operators by operators.

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