Spaces Self Storage Experiences 40% Bad Debt Reduction Year-over-Year with CallPotential Collection Manager
"With the Lead Manager, we’ve really been able to hone in on our closing rates and figure out who’s performing and who’s not."
Spaces Self Storage, located in downtown Toronto, partnered with CallPotential after seeing the success of a competitor that integrated the Lead Manager and Collection Manager into their software. Director of Operations Peter Obradovich determined CallPotential was their ideal solution for simplifying their lead-tracking and follow-up process.
“With the Lead Manager, we’ve really been able to hone in on our closing rates and figure out who’s performing and who’s not.”
Prior to CallPotential, Peter’s team followed an outlined procedure for follow-ups, but lacked the capability and accountability to measure them. With Lead Manager, peace of mind is guaranteed by an automated reporting and follow-up process that allows for a clear understanding of close ratios and performance issues. Through phone, text, or email communication, prospects are promptly followed up with to accelerate the lead-to-rental process.
“With the Collections module we’ve seen bad debt reduction 40% year-over-year which is attributed almost entirely to CallPotential.”
Payment reminders have never been easier with Collection Manager. Automated messages are completely customizable by frequency and tone to maximize incoming payments and eliminate tedious reminder calls. With secure payment features, tenants can complete their payment without contacting an employee.
“CallPotential is a really simple, powerful tool that bolts on to your existing business.”
As a supplement to existing processes, CallPotential products remove monotonous day-to-day tasks to streamline operations and strengthen customer service.