How Move It Self Storage Unlocks Better Customer Experiences and Improved Call Operations with Internal Call Center Software

move it

"CallPotential is everything we've been wanting in a Call Center system.”

Jesse Munoz, Regional Director 
Move It Self Storage

With over 90 locations across the south, Jesse Munoz and his team from Move It Self Storage were looking for a call center solution that did more than just meet the bottom line. They needed an all-in-one system that could send automated follow-up, handle collections, and improve their close rates overall.

Trading the traditional call center for an internal contact center software.

After hearing about CallPotential’s solutions through one of their NSA partners, Jesse and his team decided to schedule a demo. As big believers in using their own employees to answer calls instead of a third party service, Jesse and his team were impressed with what Contact Center could offer; higher quality calls and better control of their service. After seeing Contact Center, Lead Manager, and Collection Manager had to offer, they decided all three were the right choice for them.

He says “Once we finished the demo, we realized it could really help us by keeping track of our calls. Since implementing it, we’ve achieved a much better call system. Routing calls and using our own storage professionals has definitely helped us rent more units.”

Move It provides easy and accessible payment options that tenants love.

Move It’s transformation has also made a tremendous difference to their tenants. Collection Manager has helped provide a more enjoyable customer experience through one-touch payment options and automated reminders. Jesse comments “The tenants really enjoy the constant reminders and ease of making payments. And Lead Manager has been extremely helpful with follow-up. We’ve even seen less A/R since starting with CallPotential.”

The onboarding experience with CallPotential.

From setup to ongoing support, Move It’s team is ensured a seamless transition and experience with their new internal call center software. After completing the setup, Jesse reached out to our team and said “CallPotential is everything we’ve been wanting in a Call Center system. Setup was a breeze thanks to the CP staff. They helped set up all of our accounts and provided a number of resources to help our employees become trained with their program.

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