Right Move Storage Controls Operations and Elevates Customer Experience with Internal Call Center built with CallPotential Contact Center Software
"Now our call center agents are very natural in following our script"
Right Move Storage Controls Operations and Elevates Customer Experience with Internal Call Center Built with CallPotential Contact Center Software
Darren Kelly is the president of Right Move Storage which manages 38 properties throughout Houston, Texas. Through their efforts in identifying a solution for their call center needs, Right Move Storage realized that CallPotential’s Contact Center Software was the best option in terms of affordability and operational control.
“Now our call center agents are very natural in following our script”
The Contact Center software enhances customer experience by allowing quick and appropriate assistance through automated call routing features. With fully customizable scripting capabilities and effective training strategies, Right Move Storage has observed an increase in reservations which Darren has attributed to the implementation of the new software.
“We’re getting more reservations because we’re really answering the phone more appropriately”
With Contact Center, Right Move Storage now has the ability to record and review calls allowing for enhanced quality assurance and customer care. Their customers are now receiving strategic, focused service from Right Move Storage’s call center at a level that would have been unattainable if left up to the property manager alone.
“If you get Collection Manager right away, you’re already improving your collections per month”
Another tool that Right Move Storage has benefited from is CallPotential’s Collection Manager. With automated and recorded audits by way of text and email along with an easy, two-tap, no barrier payment system, Right Move Storage has experienced an increase in their monthly collection rate of four to five percent.