When it comes right down to it, the self-storage industry relies on rent. There is no profit
without the trust that the tenant will pay their rent, each and every month. But as everyone in
this industry knows, there are times when tenants become unreliable. So what’s the best way to
handle a delinquent tenant? Here are some tips!
Reminders are key
People need reminders. If they don’t know they need to pay, they won’t. Sometimes a customer
simply forgets and all they need is just a quick reminder– problem solved. This isn’t always
the case; others may need a bigger push, so adapt accordingly. Follow up frequently; give the
customer plenty of reminders to pay their bill, because communication is very important.
Language and Tone are important
Politeness is key. Being rude will only create a frustrated customer, and a frustrated customer is
going to be even less likely to want to pay you. Be kind, but firm. If the atmosphere is too light,
the customer may believe they can get away with not paying even longer. Your tone must show
the seriousness of the issue.
Offer different ways to pay
The easier things are, the faster they get done. With this in mind, offer a variety of different ways
for your customers to pay. You can accept credit cards, debit cards, or even online payments.
Offering just checks will make it more difficult– a bigger hassle for your already lazy tenant.
Transactions over the internet are becoming more and more popular, and there’s a reason– it’s
quick and easy.
No one likes dealing with delinquent tenants; ultimately, it’s uncomfortable for both parties.
We here over at CallPotential know how tricky collections can be. As the owners of our own
group of storage facilities (Next Door Storage) we understand the challenges that can come with
managing collections. Our clients have asked for a feature to do just this and we responded. Call
Potential recently launched Collections Manager! Check out the video for more information!
What tips have you learned from dealing with delinquent tenants? Leave us a comment, we’d
love to hear from you! Want to hear more about Call Potential? Schedule a time, let’s have a