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CallPotential Secures 2020 “Best Call Center Services” for Contact Center Software Third Year Running

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Faced with a challenge to support operations during the COVID-19 Pandemic, Jeff Ley, Marketing and Development Analyst with Guardian Storage, quickly made the decision to support both his customers and his employees by deploying a work from home solution, found in… Read more »

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We couldn’t be more excited for this year’s theme “Perfecting the Customer Experience (cx)” at Inside Self Storage World Expo. We believe that improving your cx makes a tremendous impact on your bottom line. Fortunately for self storage operators, there… Read more »

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2018 was another successful year for CallPotential. Our year in review is complete and we are excited to announce that CallPotential had another record year amongst all metrics.  CallPotential tracked and recorded over 9.7 million calls using over 17,000 tracking… Read more »

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Leading organizations are bridging the communication divide by implementing an omni-channel contact center strategy, which integrates Interactive Voice Response (IVR) systems, live agents, two way text, web chat, email, social media and other channels into a single seamless hub, like CallPotential…. Read more »

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Our year in review is complete and we are excited to announce that CallPotential had a record year among all metrics. View the Infographic below:  CallPotential tracked and recorded over 7 million calls using over 12,000 tracking numbers. Of those… Read more »

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Tired of spending all day calling past due tenants just to get them to pay their bill? Automate your Collections with CallPotential’s Collection Manager designed exclusively for self storage with a multi-channel communication platform. Never Tried Collections? Our customers see… Read more »

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In our highly connected era, customers are looking to build a relationship with brands. Every interaction with your brand, from searching for you online, visiting your website and social media presence, to calling the facility and walking-in through moving out,… Read more »

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CHICAGO, IL — CallPotential has released SmartKIOSK Indoor, a brand customizable, rental and payment self service kiosk. This budget-friendly solution saves employee time and increases the customer experience for tenants seeking a self service option when renting a unit or… Read more »

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CallPotential hires Peter Spickenagel as Director of Business Development. CallPotential, an award-winning technology and communication platform developed for self-storage, is pleased to announce it has hired Peter Spickenagel as Director of Business Development. Peter was previously the VP of Operations… Read more »

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