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CallPotential Secures 2020 “Best Call Center Services” for Contact Center Software Third Year Running

July 1, 2020 | Categories: CallPotential NewsFeaturedIndustry NewsNews

FOR IMMEDIATE RELEASE: Naperville, IL July 1, 2020 – CallPotential, an omni-channel communication platform and best-in-class CRM (customer relationship management) is honored to announce its 2020 ISS Best of Business award for their Contact Center software.

For the third year running, and in a category typically reserved for third-party call centers, operators have once again voted for their own internal call centers powered by CallPotential.

For Sonny Vejar, President of StorAmerica, CallPotential’s Contact Center software was the perfect solution, especially in terms of flexibility and operational controls. Sonny shared “CallPotential’s Contact Center was critical in our operational pivot during the pandemic. We were quickly able to fine tune our internal call center to minimize customer service disruptions and maintain core business functions.”

As a DIY solution, Contact Center’s unmatched customization, seamless integration, and data-driven reports allow operators the control and insight to run operations their way. Its smart-routing tools detect whether an incoming call is a past due tenant, a marketing lead, or a current tenant and automatically deliver customers to the right agent at the right time. Communication tools are available in a centralized environment allowing agents to seamlessly switch channels without disrupting the customer’s journey allowing for an enhanced customer experience. CallPotential’s Contact Center is 100% cloud based allowing for ease of access from virtually anywhere.

Phil Murphy, Founder and President of CallPotential, says “Being recognized by ISS, one of the largest organizations in our industry and especially in a category we aren’t normally thought of, is a huge accomplishment for the CallPotential team. Our modules are specifically designed to make operators’ lives easier while enhancing the customer experience. We appreciate the confidence and support in our products, and we will continue providing unmatched software to make a difference in the industry.”

Ready to learn more about our Contact Center software? Schedule a demo or give us a call at 877-552-2557.

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