How to Nail a Sales Call

Phone skills are an extremely important part of the Self Storage industry. When a new potential

customer calls in, what do you say? This could be your only chance to make the sale, every

aspect is crucial. Here are some tips on how to nail a sales call:

 

Prep: make sure you have what you need before you begin. Have the available units, prices

and discounts near you so you can answer any question that comes your way. You need to be

prepared in order to do well.

 

Practice: Practice makes perfect. The more calls you do, the more sales pitches you give, the

more comfortable you will feel. Confidence comes with experience. Don’t dread a sales call,

each one will make you better.

 

Have questions ready: you don’t need a full script, just have questions on hand you want to

make sure you hit. The more information you get on the customers needs, the easier it will be to

find exactly how to best help.

 

Using a program like Call Potential can really help give self storage employees the tools needed

to be a good salesperson. It has built in steps to help anyone have a successful sales call. You

can set up checkboxes next to questions that your employees have to ask. As they ask, they

can check them off. Ensuring everything you want to ask, you remember to ask. It will also have

all the available units and sizes, along with their prices, listed. Having all the information in one

place is really helpful.

 

Using a program like Call Potential can ensure that you always hit the points you wanted to

hit, along with providing all the information needed. You can do all of the service right on the

screen, writing notes and discounts right on the screen. When it comes to sales calls, you really

have one shot to land a sale, make sure you are ready to give it your best effort!