Products

CallPotential products are easy to implement and work with most self storage software. Leave the expensive, time-consuming training programs to your competitors and take advantage of CallPotential’s easy-to-use tools for both small and large storage facilities. Explore our tool lineup that uses patent-pending technology to stop chasing leads and get more from the prospects you already have: Lead Manager, Marketing Manager, Performance Manager, Collection Manager, DIY Call Center, and SmartKiosk.

Lead Manager

Overview

Lead Manager is a total lead management solution to help site managers increase their close ratios and simplify the sales cycle. Prospects are seamlessly followed up with phone, mobile text and email communication, accelerating the lead-to-rental process.

Features

  • Increase sales conversions by monitoring and following up on every lead.
  • Follow up with customers within seconds with multi-channel communication through phone, mobile text and email.
  • Increase staff efficiency and accountability.

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Collection Manager

Overview

Collection Manager transforms receivables from dead-end dialing for dollars to a multi-channel collection machine. Facilities can reach customers on their terms and receive payment with or without assistance from employees. A recorded audit trail is created for each contact for easy evaluation.

Features

  • Drive response with multiple channels: phone, mobile text and email.
  • Make it easy with multiple payment options: text and email payment portal, manager payment portal and pay-by-phone IVR.
  • Make it easy with multiple payment options: text and email payment portal, manager payment portal and pay-by-phone IVR.

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DIY Call Center

Overview

DIY Call Center allows managers to maximize the success of every call by utilizing their best salespeople and avoiding missed calls— all without adding labor or infrastructure.

Features

  • Eliminate IVR and caller drop-off by automatically identifying and routing callers to the best available specialist.
  • No specialized hardware or expensive phone systems.
  • Full scripting capabilities allow for customized calls every time.

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Marketing Manager

Overview

Marketing Manager automatically identifies unproductive ads to help you maximize the effectiveness of your ad budget. Understanding exactly what works best for each location eliminates the need for overspending on ineffective ads. With true cost-per-call, cost-per-lead and cost-per-sale metrics, managers are empowered with the vital data needed to make effective decisions and reduce ad cost by 30-45%.

Features

  • Audit the true return of each campaign to identify top and bottom performers.
  • Determine actual ROI with cost-per-call, cost-per-lead and cost-per-sale.
  • Instantly access data on competitive threats and advertising opportunities.

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Performance Manager

Overview

Performance Manager is a systematic tool to evaluate employee performance and simplify coaching. Increased insight of day-to-day operations allows managers to improve low performing employees by replicating the success of top employees. Managers can test scripts and easily select specific calls for evaluation.

Features

  • Record and evaluate every inbound and outbound call.
  • Every call is easily linked to a custom lead or customer card.
  • Encourage healthy competition with a “Call of Fame Club”.

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