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CallPotential Secures 2020 “Best Call Center Services” for Contact Center Software Third Year Running
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Faced with a challenge to support operations during the COVID-19 Pandemic, Jeff Ley, Marketing and Development Analyst with Guardian Storage, quickly made the decision to support both his customers and his employees by deploying a work from home solution, found in… Read more »
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Additional Resources: “Office Closure” Sign CDC Recommendations SSA Disaster Readiness Resources: Price Increase Restrictions Disaster Readiness Articles Emergency Preparedness Manual
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FOR IMMEDIATE RELEASE: Naperville, IL August 17th, 2019 CallPotential, award-winning customer relationship management (CRM) and communications software developed for self-storage reveals a new brand identity intended to more clearly represent the company’s comprehensive offerings and value to customers. The new… Read more »
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FOR IMMEDIATE RELEASE: Naperville, IL July 22nd, 2019 – In a category typically reserved for third party call centers, operators once again voted for their own internal call centers powered by CallPotential’s Contact Center software as “Best Call Center Services”… Read more »
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New Hire, Scott Worden, Represents CallPotential at the CSSA Napa Owner’s Conference FOR IMMEDIATE RELEASE: Chicago, IL Wednesday, May 8th, 2019 CallPotential, award-winning customer relationship management (CRM) and communications software developed for self-storage, is pleased to announce the addition of… Read more »
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We couldn’t be more excited for this year’s theme “Perfecting the Customer Experience (cx)” at Inside Self Storage World Expo. We believe that improving your cx makes a tremendous impact on your bottom line. Fortunately for self storage operators, there… Read more »
Read MoreLeading organizations are bridging the communication divide by implementing an omni-channel contact center strategy, which integrates Interactive Voice Response (IVR) systems, live agents, two way text, web chat, email, social media and other channels into a single seamless hub, like CallPotential…. Read more »
Read MoreFOR IMMEDIATE RELEASE: Chicago, IL August 29th, 2018 CallPotential, an omni-channel communication platform and best-in-class CRM, announced their newest integration with storEDGE, a technology company that powers facility management software and marketing websites, among other cloud-based tools. storEDGE customers can… Read more »
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FOR IMMEDIATE RELEASE: Chicago, IL Friday, August 10th, 2018 CallPotential, award-winning CRM and communications software, announced that Holly Fiorello, the 2018 Self Storage Association (SSA) Young Leader’s Group (YLG) Chairwoman, has joined the company full-time as Director of Marketing. Fiorello… Read more »
Read MoreUsing an omni-channel CRM, like CallPotential, facilities send and receive emails through the same program and interface that sends text messages, website chats, social media messages, etc. Communication is no longer fragmented and siloed between channels but integrated and holistically… Read more »
Read MoreFOR IMMEDIATE RELEASE: Chicago, IL August 1st, 2018 – In an unprecedented move, the self storage industry has voted their own internal call centers “Best Call Center Services” in Inside Self Storage (ISS) Best of Business Awards by selecting CallPotential’s… Read more »
Read MoreOmni-Channel Communication for Self Storage Series: Developing a Communication Strategy Using Text Messaging Leading organizations are bridging the communication divide by implementing an omni-channel contact center strategy, which integrates Interactive Voice Response (IVR) systems, live agents, two way text, web… Read more »
Read MoreCallPotential at ISS Vegas ’18 The CallPotential team will be heading to Lovely Las Vegas next week for the Inside Self Storage World Expo and hope to see you there! Still need to register? Be our guest with this free… Read more »
Read MoreFOR IMMEDIATE RELEASE: Chicago, IL March 7th, 2018 – CallPotential, is releasing a sneak preview of CallPotential version 2.0, a complete re-imagining of the award winning technology platform. In addition to this significant update, CallPotential announces exclusive new tools such… Read more »
Read MoreWe are proud to announce that CallPotential has won the 2017 Inside Self Storage’s Best of Business Award for “Best Technology Innovation”. It is with pleasure and gratitude that we accept this award and are happy to share that this is the… Read more »
Read MoreIn our highly connected era, customers are looking to build a relationship with brands. Every interaction with your brand, from searching for you online, visiting your website and social media presence, to calling the facility and walking-in through moving out,… Read more »
Read MoreCHICAGO, IL — CallPotential has released SmartKIOSK Indoor, a brand customizable, rental and payment self service kiosk. This budget-friendly solution saves employee time and increases the customer experience for tenants seeking a self service option when renting a unit or… Read more »
Read MoreCallPotential hires Peter Spickenagel as Director of Business Development. CallPotential, an award-winning technology and communication platform developed for self-storage, is pleased to announce it has hired Peter Spickenagel as Director of Business Development. Peter was previously the VP of Operations… Read more »
Read MoreOne-Of-A-Kind Conference In Its 5th Year, Delights Attendees Raleigh, NC. May 9, 2016 — SiteLink, the leader in web-based software and payment processing for self-storage operations of all sizes, held its fifth user conference on April 24, 2016 on the… Read more »
Read MoreLAS VEGAS – A Dark Knight and Amazonian Princess were spotted attending the Inside Self Storage World Expo in Las Vegas yesterday. Witnesses reported that they were testing out SmartKIOSK, CallPotential’s newest product engineered around speed and affordability. When asked… Read more »
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